Privacy Policy

Effective Date: January 1, 2025

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At Cleaning Defenders, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information from our customers and website visitors.

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Information We Collect​

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• Personal Information: Name, email, phone number, address, and payment information when you book a service.

• Usage Information: Information about how you use our website, including pages visited and actions taken.

• Other Information: Any information you provide when contacting us via email, phone, or form.

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How We Use Your Information​

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• To provide and manage our cleaning services.

• To communicate with you regarding your bookings and inquiries.

• To send emails and text messages with promotions, updates, and special offers.

• To process payments securely.

• To improve our services and website.

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Sharing Your Information​

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• We do not sell your information.

• We may share your information with independent contractors providing cleaning services for you. All contractors are licensed, insured, and responsible for their own liability coverage.

• We may disclose information as required by law or to protect our rights.​​​

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Security​

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We implement reasonable safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

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Your Rights

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You can request access, correction, or deletion of your personal information by contacting us at support@cleaningdefenders.com.

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Terms of Service / Cleaning Policy

Effective Date: January 1, 2025

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​Welcome to Cleaning Defenders. By booking our cleaning services, you agree to the following terms:

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Services Provided

• Cleaning services are provided by independent contractors, not employees.

• All contractors maintain their own liability insurance.

• We provide cleaning services according to the service description; additional tasks may incur extra charges.

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Payment

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• We accept credit or debit cards for all payments.

• Payment is due at the time of booking or as agreed.

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Cancellations and Rescheduling

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• Cancellations or rescheduling must be made at least 24 hours in advance.

• Cancellations with less than 24 hours’ notice will incur a $50 fee.

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Liability

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• Cleaning Defenders is not liable for damages caused by customer negligence or pre-existing conditions.

• Contractors are responsible for their own work and insurance coverage.

• We are not responsible for items left unsecured, delicate surfaces, or pre-existing damage.

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Safety

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• Our contractors follow safety guidelines and use personal protective equipment.

• Customers must ensure access and a safe environment for cleaning.

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Governing Law

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These terms are governed by the laws of the state in which the service is provided, without regard to conflict of law principles.

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Contact

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Questions or concerns regarding this policy or terms can be sent to:
Phone: +1 (402) 419-3176
Email: support@cleaningdefenders.com